Privacy Policy

Effective date: August 2025

Choice Industrial Solutions (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and services (the “Site”). We operate in the United States and follow applicable federal and state privacy laws.

1) Who we are & how to contact us

Business name: Choice Industrial Solutions
Mailing address: 55 W Federal Hwy, Roscommon, MI 48653
Email: [email protected]
Phone: (989) 275‑8043

For privacy requests or questions, contact us using the information above. For security, we may verify your identity before fulfilling a request (e.g., by matching information we already maintain).

2) Information we collect

A. Information you provide directly

Contact form submissions: name, email address, phone number, and the content of your message.
Communications: information you include in emails or calls with us.

B. Information collected automatically (strictly necessary)

Identifiers/Internet activity: IP address, user‑agent (browser/device type), page URLs visited, time/date stamps, and referring pages.
Cookies and similar technologies: only what is necessary to operate, secure, and route traffic on the Site (e.g., session management, anti‑spam, and CDN/load balancing). We do not use analytics cookies, advertising cookies, or tracking pixels.

C. Sensitive information
We do not intentionally collect sensitive personal information (e.g., government IDs, precise geolocation, financial account numbers, health data) via the Site. Please do not submit such information through the contact form.

D. Children’s information
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. We also do not sell or share personal information of users under 16.

E. Sources of information

Directly from you (contact form and communications).
Automatically from your device/browser when you visit our Site.
From our service providers/contractors in the course of providing their services to us (e.g., hosting generates security log entries).

3) How we use information (purposes)

Provide and support services: respond to inquiries, schedule site visits/inspections, and prepare quotes.
Operate, maintain, and secure the Site: troubleshoot, prevent spam/fraud/abuse, and maintain availability/performance.
Legal/compliance: comply with applicable laws, enforce our agreements, and protect our rights, users, and the public.

We do not use personal information for targeted advertising, cross‑context behavioral advertising, automated decision‑making that produces legal or similarly significant effects, or profiling for such purposes.

4) How we disclose information

We may disclose personal information to:

Service providers/contractors: hosting/CDN, security/anti‑spam, email and telephony providers, and IT support. These parties are bound by contract to use information only to perform services for us and to protect it.
Corporate events: as part of a merger, acquisition, financing, reorganization, or sale of assets.
Legal, safety, and compliance: to courts, regulators, law enforcement, or others when required or appropriate to comply with law or protect rights and safety.

We do not sell personal information and do not share it for cross‑context behavioral/targeted advertising.

5) Cookies and similar technologies

We use strictly necessary cookies and similar technologies to operate and secure the Site (e.g., session management, load balancing/CDN, and spam protection). Because we do not use analytics or advertising cookies, cookie banners for consent are not required for those purposes. If our cookie practices change, we will update this Policy before the change takes effect.

6) Data retention

Contact form data: retained for up to 12 months from our last interaction, unless a longer period is required to establish, exercise, or defend legal claims, comply with records obligations, or address security incidents.
Server/security logs: retained for 30–90 days for troubleshooting and security, unless we need to preserve them for investigations.
Backups: encrypted backups are overwritten on regular rotation (typically within 30 days).
When retention ends, we delete or de‑identify information consistent with applicable law.

7) Your privacy rights (U.S. state laws)

Depending on your U.S. state of residence, you may have some or all of the following rights, subject to legal exceptions:

Know/Access: confirm whether we process your personal information and access a copy (portable format where applicable).
Delete: request deletion of personal information we collected from you.
Correct: request correction of inaccuracies.
Portability: obtain a portable copy of certain information.
Opt‑out: of sale, sharing for cross‑context behavioral/targeted advertising, and certain profiling (we do not engage in these).
Appeal: appeal our response if we deny your request.
Non‑discrimination: we will not discriminate against you for exercising any rights.

How to submit a request: Email [email protected] or mail us at the address in Section 1. Please include your name, the right you wish to exercise, and a contact method.
Verification: We will verify your request by matching information you provide with information already maintained by us; additional documentation may be required for sensitive requests.
Authorized agents: You may authorize an agent to submit a request; we may require proof of authorization and verification of your identity.
Response timelines: We will respond within 45 days; if we need more time, we will notify you and may extend once by up to 45 additional days as allowed by law.
Appeals: If you disagree with our decision, you may submit an appeal by replying to our decision email with the subject line “Privacy Appeal” and a brief explanation. We will respond to appeals within 45 days (or within any shorter/longer period required by your state’s law). If your appeal is denied, we will tell you how to contact your state attorney general.

California‑specific disclosures (CCPA/CPRA): This Policy serves as our notice at collection. We do not sell or share personal information. We do not use or disclose sensitive personal information for purposes that require a right to limit its use. We do not knowingly collect personal information from consumers under 16. We recognize certain browser privacy signals (see Section 8).
Other state laws: If you reside in a state with a comprehensive privacy law (including, without limitation, CA, CO, CT, DE, IN, IA, KY, MN, MT, NE, NH, NJ, OR, TN, TX, UT, VA), we will honor the rights provided by your state’s law.

8) Universal Opt‑Out Mechanisms (GPC/UOOM)

Where required by law, we treat browser and device‑level privacy signals—such as Global Privacy Control (GPC) and other recognized universal opt‑out mechanisms—as valid requests to opt out of any sale or sharing of personal information for the browser/device sending the signal. Because we do not sell or share personal information for targeted advertising, these signals currently function as an additional confirmation of your preferences.

9) Security

We employ administrative, technical, and physical safeguards appropriate to the nature of the information we process (including TLS/HTTPS in transit, hardened hosting, role‑based access, and spam filtering). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10) Third‑party links and calls

The Site may link to third‑party websites. Their privacy practices are governed by their own policies.
Telephone links: When you click a tel: button, the call is placed through your phone/carrier or VoIP provider; we do not receive call‑detail records unless you separately provide them to us or we implement call‑tracking (which we do not currently use).

11) Geographic scope

The Site is intended for individuals located in the United States. If you access the Site from outside the U.S., you understand your information may be transferred to and processed in the United States.

12) Accessibility

We strive to make this Policy accessible and understandable. If you need this Policy in an alternative format, contact [email protected] and we will provide assistance consistent with applicable law.

13) Changes to this Policy

We may update this Policy to reflect changes in our practices or the law. When we do, we will update the Effective date above. For material changes (e.g., adding analytics or ad tracking), we will provide additional notice (for example, a banner or a dated changelog) before the change becomes effective.

14) Do Not Sell or Share My Personal Information

Although we do not sell or share personal information for cross‑context behavioral or targeted advertising, you may still contact us at [email protected] with the subject line “Do Not Sell/Share” to record your preferences. We will also honor recognized browser‑based opt‑out signals as described in Section 8.

15) Relationship to our Terms of Use & Dispute Resolution

This Privacy Policy explains our privacy practices and is not a contract. Dispute resolution terms (including any binding arbitration agreement and class‑action waiver) are contained in our Terms of Use and are presented via a clear, affirmative click‑to‑agree mechanism before you submit the contact form. Nothing in this Policy limits your right to contact government regulators about privacy concerns.